Zebrs Internal Privacy Policy

1. Introduction

At Zebrs, we prioritize customer privacy and ensure that all personal data collected is handled securely. This internal privacy policy outlines how we collect, store, process, and protect customer information while maintaining compliance with industry standards.

2. Data Collection & Usage

A. Information We Collect

We collect customer data through the website (www.zebrs.com) at various touchpoints, including:

1. User Registration & Checkout – Name, email, phone number, shipping & billing address, PIN code, city, and state.
2. Order Processing – Payment-related details (only transaction status, not sensitive banking data).
3. Marketing & Promotions – Email addresses and preferences for newsletters and offers.
4. Cookies & Analytics – Browsing behavior, device information, and user preferences.

B. Purpose of Data Collection

We collect and use this data to:

• Facilitate smooth order processing and delivery.
• Provide personalized product recommendations and promotional offers.
• Improve website experience and optimize services.
• Communicate important service updates and support queries.
• Ensure compliance with legal and security regulations.

3. Internal Data Handling & Security

A. Data Storage & Protection

• All customer data is stored on secure, firewall-protected servers with restricted access.
• Sensitive information (such as passwords) is encrypted before storage.
• Access to customer data is limited to authorized personnel only.

B. Data Processing

• Personal data is used strictly for order processing, customer support, and internal analysis.
• We do not store or process any financial/payment credentials (such as card details).
• Only transaction status (Success/Failed) is received from payment gateways.

4. Internal & External Data Sharing

A. Internal Access & Controls

• Only authorized departments (Customer Support, Order Processing, Marketing) can access relevant customer data.
• Employees handling personal data must comply with strict confidentiality agreements.

B. Third-Party Service Providers

We may share essential customer details (such as name, phone number, and address) with:

1. Logistics & Courier Partners – For order delivery.
2. Payment Gateways – For processing online transactions securely.
3. Marketing Platforms – For sending promotional emails (only if the customer has opted in).

We do not sell, rent, or trade customer information with third parties.

5. Customer Communication & Marketing

• Customers receive order confirmation, shipping updates, and service-related messages.
• Promotional emails are sent only to users who have opted in for marketing communication.
• Every marketing email contains an Unsubscribe option.

6. Compliance & Legal Requirements

• We comply with all data protection laws and industry security standards.
• Customer data may be disclosed if required by law enforcement, court orders, or fraud prevention agencies.

7. Data Retention & Deletion Policy

• Customer data is retained only as long as necessary for order fulfillment and legal compliance.
• Users can request data deletion or correction by contacting escalation@zebrs.com.

8. Policy Updates & Employee Responsibility

• All employees handling customer data must adhere strictly to this policy.
• This policy is reviewed periodically and updated as necessary.
• Violations of data privacy policies will lead to strict disciplinary action.

9. Contact for Privacy Concerns

For any privacy-related concerns, customers can contact:
Email: escalation@zebrs.com
Address: Zebrs India OPC Pvt Ltd, Near Aapni Yojana, Adarsh Market, Bhaleri Road, Churu-331001, Rajasthan

This internal privacy policy ensures that Zebrs maintains secure data practices while providing a seamless customer experience.